Victorian Fireplace Store Terms & Conditions
“We” or “us” means Strippadoor Limited, trading as VictorianFireplaceStore.co.uk, located at Unit 8, Victoria Works, Hempshaw Lane, Stockport, SK1 4LG. “You” means the person who buys or agrees to buy goods from us. The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Product information is offered in good faith, and should only be regarded as a guide. It is intended to inform you about features included in said product, this is not a definitive list and there can be information that has not been added. Photographs provided on the website are for illustrative purposes only and may not exactly match the goods themselves. Dimensions and other technical specifications on this site are mostly as provided by the manufacturers and can sometimes be approximate. We reserve the right to change/update specifications and prices without notice. If you need specific details relating to individual products, please confirm prior to purchasing or making contractual arrangements. The goods are only suitable for use within the United Kingdom. If you intend to use the goods outside of the United Kingdom, please contact us to discuss your specific needs so that we can advise as to whether or not goods are suitable for your intended use.
Victorian Fireplace Store or its staff can not accept liability or responsibility for pricing, typographical or other errors on this web site. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled. We reserve the right to review all orders placed online and refuse any order at our discretion. Remember doors, stoves and fireplaces are both heavy and fragile, and need careful handling and storing until installed.
Any quotation, estimate or price given by us is given in good faith but constitutes only an invitation to you to make an offer, and any order you place with us pursuant of a quotation, price or estimate given by us is not binding until such time as the order is accepted by us.
Unless otherwise stated all prices include VAT. We reserve the right to revise any agreed prices to take account of changes in rates of value added tax and any new taxes or impositions by the United Kingdom government which take effect after the date of contract.
All orders can be placed either online or over the phone with one of our staff members. We accept payment by credit/debit cards through WorldPay, Paypal and Amazon Payments. Once your order has been processed you will be e-mailed an order confirmation outlining the goods you have purchased. When completing your order, your card will be debited with the order amount. Product lead times can vary, we try to keep as many products in stock as possible, but sometimes items will need to be ordered in to fulfill orders.
If you would prefer you can collect your order from our warehouse in Stockport, Manchester (full address available on the contact us page). While checking out simply select the ‘Local Pickup‘ method, or if you are ordering by phone let the person you are talking to know that you wish to collect. Once your order is with us and in stock, we will contact you to let you know. When you come down to collect the item/s ensure that you have a copy of your order, and some identification. If you are collecting on behalf of someone else, we need confirmation from our customer in advance so we can release the goods. We are more than happy to assist in loading, but remember some products are bulky/heavy items so bring a suitable sized vehicle.
Events Beyond Our Control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Refund & Return Policy
Please Note: If you are not entirely satisfied with your purchase, we’re always here to help! Please do get in touch if there is an issue and we will try to resolve it.
Mail order, telephone and internet sales to private individuals are covered by the Consumer Protection or Distance Selling Regulations (2000), which protects you by providing a 7 day ‘cooling off’ period commencing the day after the product has been delivered. You have the right to cancel your order at any time, should you wish to do so we ask that you notify us in writing to the following e-mail address: email@example.com
We aim to be as fair and honest as possible with our customers which is why we have outlined our Refund & Return charges so you know where you stand should you need to cancel or return an item:
|Cancelling an Order – Within 24hours of placing the order||Full Refund Issued|
|Cancelling an Order – Before order is dispatched from us||Full Refund Issued*|
|Cancelling an Order – While goods are in transit||Refund Issued* – Less Delivery Costs|
Your 7 day ‘cooling off’ period commences the day after you have received the goods.
|Returning an Order – Within 7 day period||Refund Issued* – Less Delivery Costs|
|Returning an Order – After 7 day period||Partial Refund Issued, Less Restocking fee*|
|Returning an Order – After 30 days||Subject to our discretion, contact us for more information|
*Some of the products that we offer are ‘Special Order Items’ which means that we are unable to offer a full refund once an order has been placed to our supplier.
These items are made for you and you only and whether you order them online, or order them at our factory / shop, the following ruling will apply.
You can make cancellation of the goods for 14 days after you have placed the deposit, where your order will be cancelled and you will receive a full refund of your deposit, should you wish to do so. However please note – Because we are dealing in products that sometimes are required urgently by yourself, this may have to be waived by you as the Consumer. This is due to the progression of the order already being under way. This is particularly relevant for bespoke products that you have requested from us as urgently as possible. Order times for bespoke items are generally around 6 weeks, so the first 14 days will apply generally. If you require the bespoke product any earlier and have made us aware of this, then this may jeopardize any cancellation and any return of deposit.
Breakdown of Restocking Fees:
Restocking charges are outlined below, and are based on the order total. All restocking fees will be deducted from your refund, and will be issued by the same means that you paid.
|Under £400||15% of the Item Price|
|£400 – £1500||£60 Flat Charge|
|Over £1500||£120 Flat Charge|
We aim to supply goods in excellent condition. Should damage occur, we will open a claims proceeding. It is vital for us to gather as much information about the nature of the damage and how it occurred, through this we ask if you can provide photographs of the damage and then e-mail them over to us at firstname.lastname@example.org this will help to speed the claims proceeding so that we can rectify any issues in a timely fashion. The documentation that is signed for at the time of delivery will play a pivotal role in these proceedings, so please ensure that it has been signed for correctly. If you have signed for something in good condition and then later realise that it is damaged, it is very difficult for us to get a successful claim, and this can result in additional costs being incurred by you. Please take the time to check the goods fully before you sign for them.
If you request that an order be held or delayed, prices and terms and conditions in effect at time of order shall apply. Arrangements for holding/storage will be made directly between yourself and the Seller. Any costs associated with the storage including demurrage, preparation for storage, storage charges and handling shall be billable by the carrier and payable by you.
Returns & Refund
Customers are responsible for returning goods and the costs associated in doing so back to us. Returned goods must be unmarked and free from blemishes of any kind, the total refundable amount is dependant on goods being returned to us in the same ‘good condition’ that they were received in (we would advise keeping all packaging if you are considering retuning an item). We can collect items if you are unable to send them back to us (this is a chargeable service, and will be deducted from your refund) please speak to a member of our customer services team for more information on cancelling an order.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Providing we have received the goods back in ‘good condition’ with a valid returns note, refunds will be issued within 72hours. We will notify you on the status of your refund after inspecting the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions, contact us.